At Gelimaa, we believe purity begins with honesty — in our products and in how we protect your data. Just like our natural and organic offerings, our commitment to your privacy is clean, transparent, and trustworthy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with Gelimaa.
1. Information We Collect
We collect only what is necessary to serve you better.
a. Information You Share With Us
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment details (securely processed by trusted payment partners — never stored by us)
- Messages or inquiries submitted through forms, WhatsApp, or email
b. Information Collected Automatically
- Device details & browser type
- IP address
- Pages you visit
- Time spent on our website
- Cookies and similar tracking tools
This helps us improve your shopping experience and website performance.
2. How We Use Your Information
We use your information with care and transparency.
- To process and deliver your orders
- To provide customer support and updates
- To improve website performance, speed, and security
- To enhance your browsing and product discovery experience
- To send offers, updates, or newsletters (only with your consent)
- To prevent fraud and ensure safe transactions
3. Sharing Your Information
Your information is never sold. We only share it with:
- Trusted payment partners
- Delivery/logistics providers
- Hosting, analytics, and support services
- Legal authorities, only when required by law
All partners follow strict data protection standards aligned with our brand’s values.
4. Cookies & Tracking Tools
Cookies help us:
- Remember your preferences
- Provide a smooth shopping experience
- Analyse traffic to improve our website
You may disable cookies anytime through browser settings.
5. How We Protect Your Information
Your privacy is as important to us as the purity of our products.
We use:
- Secure HTTPS encryption
- Encrypted & verified payment gateways
- Strict internal data access controls
- Regular security checks
While we follow best practices, no digital platform can guarantee absolute security — but we stay committed to protecting your data.
6. Your Rights
You can request:
- Access to your data
- Correction or update
- Deletion of your data (as allowed by law)
- Opt-out from marketing messages
Just contact us — we’re always here to help.
7. Data Retention
We retain data only as long as needed for:
- Order processing
- Customer service
- Legal and business requirements
After that, your data is securely removed.
8. Children’s Privacy
Our website and products are not intended for children under 13.
If we become aware that a child has submitted data, we delete it immediately.
9. Changes to This Policy
We may update this policy as laws change or our services grow.
Updates will be posted with a revised date.
10. Contact Us
For privacy concerns or data requests:
Gelimaa Support Team
Email: support@gelimaa.com
Website: www.gelimaa.com